Sewer Emergencies

If you have a sanitary sewer emergency such as:

  • Sewage backing up into your basement or lower-level
  • Overflowing or slow draining plumbing fixtures such as toilets, floor drains, tubs, showers, or sinks
  • Overflow of sewage from a manhole cover
  • Smell or see sewage on the ground or in a ditch, creek, or other waterbody

Immediately call the numbers listed below. We have Staff on call to respond to emergencies. Emergency calls are dispatched 24 hours a day, 365 days a year.

  • 8:00 AM to 4:00 PM Monday thru Friday - 217-367-3409 option 1
  • 4:00 PM to 8:00 AM Monday thru Friday and Weekends - 217-531-3174

Please be prepared to provide your name, phone number, address, and the cross street where the incident is taking place. 

Note that UCSD’s office hours are Monday through Friday from 8:00AM to 4:00PM.

Thank you! Your actions help us sustain public health and protect the environment.

Water Leaks

 The water treatment and distribution systems are operated and maintained by the Illinois-American Water in the Champaign-Urbana area. UCSD does not respond to water leaks. Please contact Illinois-America Water at if you are experiencing a water leak.

Stormwater Drainage and Flooding

The storm sewer drainage system are operated and maintained by the local municipalities in the Champaign-Urbana area. UCSD does not respond to storm sewer and drainage issues. Please contact the municipality that you reside in regarding storm sewer or drainage issues at the numbers provided below:

  • City of Champaign Public Works 217-403-4700
  • City of Urbana Public Works 217-384-2385
  • Village of Savoy Public Works 217-359-0655

Stormwater drainage and flooding
Office flooding